Frequently Asked Questions
How do I create an account?
Download Portal from the App Store and open the app. Tap "Get Started" and enter your phone number. We'll send you a verification code via SMS. Once verified, create your username and you're ready to go!
Why do posts expire after 48 hours?
Portal is designed for real, in-the-moment content. The 48-hour window keeps the feed fresh and focused on what's happening right now. After 48 hours, posts leave the public feed and save to your profile as memories.
How do leaderboards work?
Portal ranks creators by likes, views, followers and comments within their city, college, state and nationally. The more people engage with your content, the higher you climb. Post consistently to keep your spot!
What is a streak?
A streak tracks how many days in a row you've posted. Post at least once a day to keep it alive and unlock trophies. If you miss a day, your streak resets to zero.
How do I verify my college?
Verify with your .edu email address in the app. Once verified, you'll have access to the college-only layer and campus leaderboards.
Is Portal available in my city?
Yes. Portal is live everywhere in the US with no waitlist. Smaller towns roll into their nearest city feed.
How do I delete my account?
Delete your account in Profile → Settings, or email support@portalapp.org. We delete your data within 30 days, except what we must keep for legal or safety reasons. This can’t be undone.
How do I report inappropriate content?
Tap the "..." menu on any post and select "Report". Choose the reason for reporting and submit. Our team reviews all reports and takes action on violations. For urgent safety concerns, email support directly.
Can I recover a deleted post?
No. Once a post is deleted, it's permanently removed from our servers and cannot be recovered.
Why isn't my location accurate?
Portal uses your device's location services. Make sure location permissions are enabled for Portal in your device settings. If you're on WiFi, try switching to cellular for a more accurate location. VPNs can also affect location accuracy.
Report Content or Users
In-App Reporting
The fastest way to report content is through the app:
- Tap the "..." menu on any post, comment, or profile
- Select "Report"
- Choose the reason for reporting
- Submit your report
Emergency Situations
If you see content depicting imminent harm, violence, or illegal activity involving minors, please:
- Report in-app immediately
- Email support with details
- Contact local law enforcement if appropriate
We take safety seriously and prioritize review of urgent reports.
Contact Information
Portal Tech, Inc.
General Support: support@portalapp.org